Compliance
Independently Certified. Fully Licensed.
Our management system and recruitment and placement services are certified by ClassNK, and we operate under a Ship Manning Agency License issued by the Indonesian Ministry of Transportation.
Certifications & licenses
What we hold
ISO 9001:2015
Seafarer Recruitment & Placement
ClassNK · valid to 17 Apr 2028
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ISO 9001:2015
Quality Management System: Crew Manning Service
ClassNK · valid to 17 Apr 2028
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MLC, 2006
Statement of Compliance: Recruitment & Placement
ClassNK · valid to 17 Apr 2028
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SIUKAK
Ship Manning Agency License
Ministry of Transportation, Indonesia · No. 63.63
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Only the watermarked COPY PDFs are published; the owner address and tax ID are blurred. Files are replaced when a certificate is renewed.
Compliance framework
Every crew assignment is managed in line with
- MLC 2006
- STCW
- Flag-State Requirements
- Visa & Immigration
- Medical Standards
- CBA / CA Management
- Certificate Expiry Monitoring
Emergency response
When It Matters Most: Speed, Coordination, Accountability
Every vessel, principal and crew member is supported by a dedicated Jasindo Duta Segara PIC and our 24/7 emergency response desk, ensuring prompt escalation, coordination and support, onboard or ashore.
24/7 emergency response desk
One common contact for every emergency case. No staff names, individual phone or mobile numbers are published.
Emergency Crew Replacement
Rapid candidate identification from our standby pool, verification, principal approval and joining arrangements.
Medical & Injury Cases
Coordination with the principal and P&I, treatment at accredited hospitals or clinics, and follow-up through to claims.
Accidents & Incidents
Immediate notification, crew welfare support, medical care and repatriation, and a detailed investigation report.
Visa & Documentation Issues
Fast resolution of visa, certificate and documentation problems that could delay joining.
Flight Cancellations
Immediate rebooking and travel coordination to protect crew-change schedules.
Crew Concerns & Grievances
A fair, documented review with input from all parties and a clear resolution.
Disciplinary Issues
Evidence-based review and a full report to the principal before any final decision.
Urgent Recruitment
Short-notice sourcing for any rank, backed by our deployment-ready standby pool.