Your voice matters

Tell Us How We Are Doing, We Listen and Act

Every piece of feedback is read by our Quality Control team and used to improve our training, our service and the welfare of our seafarers. Choose the form that fits your need, both are available in English and Bahasa Indonesia.

Required before joining

Pre-Joining Feedback Survey

Before joining your vessel, please rate the pre-joining education and preparation you received from us, the training content, the instructor and how useful it is for your duties on board. It also confirms that no one asked you for any fee.

Who should fill it in

Every seafarer preparing to join a vessel, one survey per joining

What it covers

Training content
Instructor quality
Relevance to onboard duties
Materials & time
No-fee confirmation
Your suggestions

About 5 minutes · EN / ID

Open Feedback Survey

Open to everyone · anytime

Customer Grievance Log Tracker

Raise a suggestion, concern or complaint about any part of our service. Every report is recorded, assigned to the responsible department and followed up until it is resolved, and helps us prevent the same issue from happening again.

Who can use it

Shipowners, seafarers on board or on leave, and visitors to our office

You can report on

Manning agency service
Staff behaviour
Onboard safety
Working environment
Living quarters
Food & provisions
Others

Google sign-in required · Up to 5 files · EN / ID

Submit a Grievance

How it works

From your message to a resolution

1
Open jasindods.com/feedback
2
Complete it in English or Bahasa
3
Our QC team reviews every submission
4
Follow-up, resolution and improvement

Prefer email? Write to crewing@jasindods.co.id. Nothing you report reaches a principal or a vessel without your case being documented first.

Tell Us How We Are Doing, We Listen and Act

Pre-Joining Feedback Survey

Customer Grievance Log Tracker

From your message to a resolution

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